How can I get help with my insurance issues?
At Novartis Pharmaceuticals Corporation, we realize that some people may need help in dealing with insurance issues. We will be glad to assist you.
By calling this hotline, both patients and providers can receive aid in resolving reimbursement issues and concerns.
The following are the services provided through this hotline:
- Insurance verification. The program verifies patients' medical benefits, helps determine insurance coverage, and clarifies copayment obligations.
- Denials/appeals. The program assists providers in obtaining appropriate reimbursement.
- Coding/billing questions. Program staff can assist providers with questions regarding coding and billing.
- Alternative funding searches. Program staff can search for possible assistance for patients with insufficient or no drug coverage, and refer patients to other sources of funding that may help alleviate or reduce costs.